SHIPPING
At the time of purchase, the buyer is obliged to pay the shipping costs, except in the case of ordering individual items, which have a special note such as: “shipping costs are included in the price” or “free delivery”.
For delivery within the Republic of Slovenia in case of payment upon delivery, the package will be delivered by the GLS delivery service (home delivery or GLS package) and in case of payment by credit card or Paypal, the package will be delivered by the Post of Slovenia. For payment upon delivery in cash, GLS will charge you € 1.99. In case of payment by credit card or Paypal, there is no such charge. They ship the products you ordered to the address you provided as the shipping address. In case of regular delivery, there is no shipping cost, and in case of fast delivery, the cost is € 1.99. Delivery time is 2-3 working days. Deliveries are made mainly in the morning. If you can not pick up the package at the time of delivery, you can pick it up later at the nearest post office or post office box. In case of shipment of products to other EU countries, the price list of the delivery service that has accepted the shipment is used to calculate the charge. For faster delivery or delivery outside the Netherlands, the order must be made by phone or e-mail.
Delivery & returns
WARRANTY CLAIMS AND PRODUCT REPLACEMENT
Product Return & Replacement
Within 14 days from the date of purchase, you have the option to return the products you purchased, for the purpose of replacement with other products or a refund. The product you want to return or replace must be in the condition in which it was purchased:
– The product must be in the original packaging, which must not have been damaged.
– The package with the returned product must include the printed and completed form, which you can obtain here:
Return Form
Within 14 days of receiving the package, let us know that you are canceling the contract (via email or mail) and return the product within 30 days to the following address: GM WEB D.O.O., Kamniška cesta 19, Šmarca, 1241 Kamnik, Slovenia
The amount paid by the customer for the product is returned by bank transfer within 8 working days from the arrival of the shipment at our headquarters in Slovenia and is checked by the employees of Tanzzo.
Without our form, we will not be able to locate the package you will send us. Therefore, the replacement / refund claim will not be able to proceed.
Shipping costs are borne by the sender. Packages sent with the option “payment after delivery” will not be accepted.
In case we do not receive a written cancellation of the contract within 14 days from the receipt of the product, it will no longer be possible to replace / return your products. The product will be replaced or the purchase amount will be refunded within 8 days of receiving the return package.
Warranty claims
In case the product you bought does not work properly, you can claim a guarantee. All electronic devices in our store have a 24-month warranty period.
The guarantee is invalid in case of:
• causing damage to the product
• defects resulting from improper, contrary to the appropriate and negligent use of the object.
The products are returned in the original packaging, which must not have been damaged, along with all accompanying accessories. Otherwise, the warranty claim will be rejected in whole or in part.
In case of warranty claim, send the product to the following address: GM WEB D.O.O., Kamniška cesta 19, Šmarca, 1241 Kamnik, Slovenia
Shipping costs are borne by the sender. Packages sent with the option “payment after delivery” will not be accepted.
Your request for a guarantee will be completed within 8 working days of receiving the return package.
